Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship across the United States. Shipping availability to additional countries may be added in the future.

2. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery usually takes 5–10 business days, depending on your location and the shipping method selected.

3. How can I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

4. What is your return policy?

We accept returns on eligible items within 30 days of delivery. Items must be unworn, unused, and returned with their original tags and packaging. Please visit our Return & Refund Policy for complete details.

5. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos. We'll work with you to resolve the issue as quickly as possible.

6. Can I cancel or change my order?

Orders are processed quickly. If you need to make changes or cancel your order, please contact us as soon as possible. While we'll do our best to help, changes cannot be guaranteed once processing has begun.

7. How do I choose the correct size?

Each product includes a size guide to help you select the best fit. If you're between sizes, we recommend checking the measurements carefully or contacting us before placing your order.

8. How can I contact customer support?

You can reach our customer support team anytime by emailing:

layaabloom@gmail.com

We aim to respond within 24–48 business hours.

9. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

10. Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways. Your payment details are never stored on our servers.

11. Do you offer free shipping?

Free shipping may be available during special promotions or on qualifying orders. Please check our website for current offers.

12. How can I stay updated on new arrivals and promotions?

Follow us on Instagram and Facebook, or subscribe to our newsletter to receive updates on new collections, exclusive offers, and special events.