Refund policy

At Layaa Bloom, we want you to feel confident when you shop with us. We follow the return rules of our fulfillment partner, Trendsi. Please read this carefully before placing an order.

1. Who can return?

At this time, only orders shipped to customers in the United States are eligible for return through our partner, Trendsi.

Orders shipped to customers outside the US are not eligible for returns right now.

2. Return window (US orders)

For US orders, you can request a return on most clothing items within 7 days of delivery.

  • The 7‑day return window starts on the day the tracking shows “delivered”.
  • If your order arrives in multiple packages, the return window starts from the delivery date of the final package.
  • Once your return is approved, the item must be shipped back within 7 days of submitting the return request.

Orders that do not follow these timelines may be declined or may incur a restocking fee (see below).

3. Item condition

To qualify for a return, items must meet all of the following:

  • Unworn, unwashed, and undamaged
  • Original tags attached
  • In the original clear garment packaging with the SKU label
  • Free from makeup, deodorant, perfume, pet hair, stains, or any signs of wear

Orders returned without meeting these criteria may be:

  • Subject to a 20% restocking fee, or
  • Declined entirely, according to Trendsi’s rules.

4. Non‑returnable / final sale items

The following categories are final sale and cannot be returned:

  • Beauty
  • Bodysuits
  • Face masks
  • Intimates / lingerie
  • Jewelry
  • Swimwear
  • Openpack wholesale orders (if you use these)

Any item specifically marked “Final Sale” on the product page is also non‑returnable.

5. Return shipping & refunds

  • Shipping and handling charges are non‑refundable.
  • For eligible returns (change‑of‑mind, fit, etc.), return shipping is the customer’s responsibility, unless the item is damaged or there was a shipping error.
  • Once Trendsi receives your return and confirms it meets their conditions, please allow 5–7 business days for processing.
  • After the return is processed by Trendsi, we will issue your refund to your original payment method in Shopify.
  • Bank and card providers may take additional days to post the refund to your account.

6. Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item:

  1. Email us at layaabloom@gmail.com within 7 days of delivery.
  2. Include:
    • Your order number
    • Clear photos of the item and the issue

Once we review your request, we will follow Trendsi’s process:

  • If approved, we will provide return instructions and, where applicable, a prepaid label.
  • Trendsi will inspect the item and, once confirmed, we will refund you via your original payment method.

7. How to start a return (US orders)

To initiate a return for a US order:

  1. Email layaabloom@gmail.com within 7 days of delivery.
  2. Include:
    • Your order number
    • The item(s) you wish to return
    • The reason (fit, changed mind, damaged, incorrect, etc.)

We will:

  • Check your request against Trendsi’s return rules.
  • If eligible, send you detailed return instructions and the proper return address (Trendsi warehouse).
  • Once the returned item is received and processed by Trendsi, we will complete your refund in Shopify.

8. Exchanges

We do not offer exchanges of any kind at this time.

If you want a different size, color, or style:

  1. Submit a return request for the original item (if eligible under the rules above).
  2. Place a new order for the item you’d like instead.

9. Non‑US orders

Orders shipped to addresses outside the United States are not eligible for returns at this time, in line with our partner Trendsi’s policy.

If you have questions about an international order, please contact us at layaabloom@gmail.com and we’ll do our best to assist.